Emergency Warranty Services

What’s An Emergency?

Emergencies are defined as a total loss of heat or electrical power in your home and/or a major water leak from the interior or water penetration from the exterior.

Our Warranty Services teams are available Monday – Friday between 8:30 am to 4:30 pm.

While emergency warranty requests are rare, they can happen on occasion and sometimes they happen after business hours or over the holidays. To keep your Andrin New Home Warranty and Tarion Warranty in good standing, only Andrin approved and certified trades may service your home. In addition, you may continue to contact our trades for service at your cost after the warranty period expires or, you may choose to use others. However, we recommend that you only ever use fully certified trades when servicing your home.

If you ever have an emergency warranty service request outside of our business hours, we’ve provided detailed contact information by community in the directory below, where you can contact approved emergency response service teams directly and by type of event. They will guide and assist you through the immediate next steps to address your emergency.

Please note that, if your home is still under warranty, you will need to update your Andrin Warranty Services team by the next business day so we can support you in any important next steps to record and complete all work covered by your warranty.